Own daily site and app operations across product setup, content, navigation, and merchandising. Manage launches, promotions, homepage refreshes, and seasonal updates.
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Lead and develop the digital team, introduce workflows, and maintain operational reporting and SLAs. Partner across Marketing, Creative, Merchandising, IT, Customer Service, and DC Operations on UX, customer journey, and omnichannel initiatives.
Managed catalog operations, product listings, inventory, and sponsored advertising optimization, with performance monitoring across Walmart and Amazon.
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Produced weekly marketing and sales KPI reporting and 90-day line-item demand forecasts. Used competitive analysis, campaign results, and customer feedback to inform planning and identify process improvements.
15% conversion increase20% faster support resolution
Served as the ecommerce process expert for customer API and content feeds while managing backend channels and day-to-day campaign optimization.
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Executed testing and targeting initiatives, shared optimization strategies with customers, and developed fiscal-year marketing calendars with the Ecommerce Sales Director. Worked with Sales and Marketing on ad placement and conversion optimization.
Supported business logic configurations across Commerce Cloud and Product Information Master and operational enhancements with local and global teams.
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Monitored conversion, checkout drop-off, transaction fees, and order processing. Coordinated IT ticket resolution and stakeholder communication while supporting accurate inventory and shipping data across platforms.
Managed daily Shopify store responsibilities with the merchandise team, including product content, integrations, API connections, and feature initiatives.
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Coordinated seasonal and special-project allocations, inbound and outbound fulfillment, and demand forecasting. Led ecommerce merchandising strategy and oversaw customer support, fraud detection, and reporting. My resume reports seasonal product launches contributing to a 25% quarterly sales increase and a 15% reduction in fulfillment errors.
Supported wholesale order processing, warehouse pick tickets, and inventory reporting across three warehouses and two showrooms.
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Planned and implemented two sample sales, prepared linesheets, and coordinated showroom communication in Los Angeles and New York.
Wholesale · Inventory · Sample sales
02 / Behind the work
MIKE HARRIS / OUTSIDE THE OFFICE
Building brands through digital commerce.
I’m a digital commerce leader based in Los Angeles, with experience across sport, apparel, marketplaces, and B2B ecommerce. My work connects brand presentation and merchandising with the platforms and operations that support the customer experience.
As Senior Manager, Digital Commerce for WSS at Foot Locker, I lead daily site and app operations, manage launches and seasonal updates, and develop the digital team. I work across Marketing, Creative, Merchandising, IT, Customer Service, and DC Operations to improve execution and support customer journey and omnichannel initiatives.
My earlier roles at Simple Green, Supplyframe, adidas, SLAM, and Ampersand As Apostrophe shaped my approach to planning, platform operations, and cross-functional collaboration. I’m a Howard University graduate, and I value clear priorities, thoughtful merchandising, and reliable execution.
Digital merchandisingSite & app operationsLaunch executionCustomer experienceTeam leadershipProcess improvement
